top of page

Frequently Asked Questions

How do I secure my date? 

​Head to our booking page and select your date / time! Once the deposit is paid, your event is reserved.

Do you require a  deposit at the time of booking?​

Yes, to secure your event date we require $50 deposit. The remaining balance is due 24 hours prior to your event date. Deposits are non-refundable, but if your plans change, you have the option to reschedule and we can apply the deposit towards a different date within a full calendar year, so long as you notify us 48 hours prior to your event. Details.

Where do you deliver? Does your pricing include set up and delivery?

We provide delivery to Raleigh and surrounding areas including, but not limited to Wake Forest, Cary, Durham, Morrisville, Garner, Clayton,  Yougsville, Zebulon, Apex, Hillsborough, Holly Springs, Fuquay-Varina, Knightdale, Wendell,, Rolesville. . Please contact us if your area is not listed above.

 

Our price does include setup and breakdown, as well as complimentary delivery/pickup within a 10-mile radius of zip code 27616-8208, NC. However, additional fees may apply if more than 10 miles outside radius. If you believe your event may be outside of our 10-mile radius, please contact us and we will let you know if a travel fee would apply.​

 

What are the bounce house party rules?

The main rules while bouncing in the castle are:

·    no shoes

·    no food or drink

·    no pets

·    do not exceed capacity

·    no climbing up/over walls or bouncing off walls

·    no climbing, leaning or pulling on netting

·    keep hands away from netting at all times

·    no face paint, silly string or confetti

·    no toys, sharp objects or loose jewelry/accessories

·    not recommended for children under 2

·    no rough play, wrestling, climbing or flipping

·    supervision is required

What time should I choose for my reservation? When do you arrive to set up the Bounce house? 
When choosing the start time for your reservation, please note that we will arrive at least one hour prior to the time you select to ensure your bounce house is ready to go by the time your event begins. 

 

In the likelihood that we have multiple bookings within a single day, delivery may be up to 3 hours before the time you select on your reservation, with the earliest delivery time of 5:00am. Pick up may be up to  3 hours after your rental period ends, with the  latest pick-up time of 10:00pm. You will not be charged for this additional time, and we guarantee a maximum rental period of 8 hours from the start time you choose for your reservation, regardless of when we deliver your bounce house.(This guarantee does not apply to reservations with a start time after 2pm. Please reference the next question below for details.)
 

Example:

If you choose a 10am start time for your event, we will arrive for delivery between 7-9am. Pick-up will be between 6-9pm.


Please be sure to allow access to the bounce house set-up area during the 3-hour Delivery and Pick-up time windows. You are welcome to turn the air-blower off after your event to avoid additional power usage and unwanted noise from the equipment, however please do not move the equipment from the set-up area. 

What if my start time is after 2pm?
Please be advised that reservations with a start time after 2pm may affect the 8-hour rental period as our same-day pick-up time is no later than 10pm. We are happy to accommodate an earlier pick-up upon request as well.

Example:

If you choose a 4:00pm start time for your event, we will arrive for delivery between 1-3pm. Pick-up will be no later than 10pm.
 

Next-day Pick-up may be available, however please contact us prior to booking. Also, please be advised that if you would like to arrange a Next-day Pick-up, the bounce house set-up area must be in a secure location such as a fenced yard or inside a secure venue, as we do not allow our equipment to be unattended in open areas where they may be accessible to the public. Keep in mind, the Customer is responsible for any and all theft, damage, or loss of equipment while in their possession.


For time sensitive drop-offs/pick-ups, we are more than willing to accommodate you to the best of our ability, however please contact us prior to booking.

How long will I get the bounce house?

Although we have found that 4-6 hours is perfect for a birthday party, baby/wedding showers, or other similar celebrations, we know everyone loves a little extra time to bounce, even after the party is over. Each of our bounce house rentals include an 8 hour rental time, unless the start time of your event is after 2pm(Please see the question above for more details.).

How long will I get the Luxe Dome Tent?

We know every event is different, so when you rent our Luxe Dome Tent, we will accommodate delivery and pick up times to suit your needs. We guarantee a maximum rental period of 24 hours. Overnight rentals require a fenced yard to avoid potential equipment theft.

What if I only want to rent the equipment for a few hours? Is there a discount?
We take the setup and cleaning of our bounce houses very seriously. We only rent our equipment out once a day. This gives us time to make sure our equipment is inspected, deep cleaned, sanitized and properly installed on time.

 

Because of this, our reservations are priced at a standard full day (8 hour) rate. While we don’t offer rates for shorter rental durations, we are more than happy to accommodate an early pick up, at your convenience, if you’d like! 

Is there an age limit?

Little Bounce Company believes you’re never too young or too old to jump full of joy, so we do provide options for all ages, however we also offer inflatables that may have age restrictions. Please refer to the specific Rental Details associated with the inflatable of your choice to view any age restrictions that may apply.

How many guests can use the equipment at one time?

This depends! Because we provide various inflatable sizes, the max occupancy may differ from one to the other. Maximum occupancy details can be found by clicking the Rental Details below each of our rental options. It is important that someone at the party is appointed to be aware of the guests entering and exiting the bounce house to ensure everyone’s safety and keep the bounce house below capacity.​

Where can I place the bounce house?

A flat surface is required. Ideally, a clean grassy area within 100 feet of an outlet. The space should be free of any sticks, rocks, animal waste, or toys. We do not set up on rocks or gravel. You should have 2-3 feet of clearance around the perimeter of the unit with at least 4 feet of clearance by the entrance. You should also have a 3 foot overhead clearance. Please view rental details for the rental of your choice to view measurements prior to booking. 

Can I add my own Balloons or streamers to the bounce house? What about the Luxe Dome Tent?We are more than happy to customize your bounce house to fit your theme. We offer customized add-ons including Balloon Garland, Custom Vinyl Decals, and Fringe Garland. Our add-on prices include installation. View add-on prices HERE.
 

Balloon Garland is a decorative arrangement of balloons using various balloon sizes. Choose our standard or deluxe style, and the length of your balloon garland (starting at 3ft) & your color preference, we will take care of the rest. For balloon garland exceeding 15 feet, we are happy to provide you with a quote. View Price Details.

⋒ Custom Vinyl Decals include a custom, one of a kind design, personalized to fit your theme. Simply choose your preferred wording and/or art, as well as your preferred vinyl color/s.  Sizes vary, however, our standard vinyl decals are typically 1 panels in height (12") and 1-2 feet wide. Larger vinyl decals are available.  View Price Details.

 

  Fringe Garland Panels are 8 feet in length. They are suitable for our 10x12 bouncers(3 panels max) and our 8x8 bouncers(one panel max). Choose from one, two, or three panels  in a wide variety of colors to create your own unique style. View Price Details.

If you would like to use your own decor, it must be installed by Little Bounce Company; a $50 installation fee per item will be assessed. Applying your own custom decor is prohibited as it may cause irreparable damage to the bounce house resulting in a repair or replacement fee. 

 

Stickers, vinyl, command strips, tape, scissors, string, or any other potentially damaging items may not be on or near the equipment unless installed by Little Bounce Company or an approved and verified Vendor.  Lights CAN NOT be attached to any rental equipment, as this is a fire hazard. 

Are you insured?

Absolutely! We carry General Liability insurance with coverage up to $1 million. Your safety is our #1 priority!

 

Are your rentals clean when they’re delivered? 

We take pride in providing you with the best experience and this includes clean, sanitized rentals for your event. We clean and disinfect the equipment before and after each event. Not only do we want to maintain the integrity of our equipment, but we want them to be spotless and beautiful for your event. We use hospital-grade disinfectant to make sure any and all germs are wiped away.

I’ve heard bounce houses are unsafe when it gets windy, how can I make sure my guests are safe?

We use heavy-duty stakes and/or commercial-grade sandbags for extra reinforcement. Little Bounce Company takes safety very seriously and understand winds can increase quickly and forcefully. No one should be in the bounce house if winds exceed 15 MPH. We ask that you use your best judgement and re-inflate when it seems as if the wind has died back down.

What if I need to reschedule?

A $50 non-refundable deposit is due at time of Reservation to book your Rental Date. Deposits are non-refundable, but if your plans change, you have the option to reschedule and we can apply the deposit towards a different date within a full calendar year, so long as you notify us 48 hours prior to your event. Details

 

What if weather becomes a problem?

Weather can be rather unpredictable, so in the case that the weather forecast is questionable, we provide you with the option to reschedule 24 hours prior to your event. This 24-hour policy only applies to weather related circumstances; our 48 hour policy remains applicable for any other cancellations. Please keep in mind that all deposits are non-refundable, so it is important you reschedule in a timely manner for the option to reschedule. If we deliver and set up, and it then rains, there will be no raincheck, refund, or discount. Details.

 

How far in advance do I need to book my event?  We suggest booking as soon as you can to make sure your rental is available for your event! We prefer at least one week before the event - but due to high demand, we can’t promise we will have a bounce house available. 

 

What if I know the date but not the venue? 

No problem. As long as we have an idea of the area where your event will take place in, we can confirm the other details as it gets closer to your event.

 

We have an event at a park, can we rent the bounce house?

If your event is located at a park, please inquire PRIOR to booking. There may be additional county fees that may be assessed as well as an additional rental fee for a generator.

Still have questions? 

bottom of page