Frequently Asked Questions

How do I secure my date? 

​Head to our booking page and select your date / time! Once the deposit is paid, your event is reserved.

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Do you require a  deposit at the time of booking?​

Yes, to secure your event date we require $50 deposit. The remaining balance is due 24 hours prior to your event date. Deposits are non-refundable, but if your plans change, you have the option to reschedule and we can apply the deposit towards a different date within a full calendar year, so long as you notify us 48 hours prior to your event. Details.

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Where do you deliver? Does your pricing include set up and delivery?

We provide delivery to Raleigh and surrounding areas including Wake Forest, Cary, Morrisville, Garner, Clayton, Wake Forest, Apex, Holly Springs, Fuquay-Varina, Knightdale, Wendell, Zebulon, and Rolesville. Please contact us if your area is not listed above. 

 

Our price does include setup and breakdown, as well as complimentary delivery/pickup within a 10-mile radius of Brentwood, NC. However, additional fees may apply if more than 10 miles outside of Brentwood, NC. If you believe your event may be outside of our 10-mile radius, please contact us and we will let you know if a travel fee would apply.​

 

What are the bounce house party rules?

The main rules while bouncing in the castle are:

·    no shoes

·    no food or drink

·    no pets

·    do not exceed capacity

·    no climbing up/over walls or bouncing off walls

·    no climbing, leaning or pulling on netting

·    keep hands away from netting at all times

·    no face paint, silly string or confetti

·    no toys, sharp objects or loose jewelry/accessories

·    not recommended for children under 2

·    no rough play, wrestling, climbing or flipping

·    supervision is required

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What time should I choose for my reservation? When do you arrive to set up the Bounce house? 
When choosing the start time for your reservation, please note that we will arrive at least one hour prior to the time you select to ensure your bounce house is ready to go by the time your event begins. 

 

In the likelihood that we have multiple bookings within a single day, delivery may be up to 3 hours before the time you select on your reservation, with the earliest delivery time of 5:00am. Pick up may be up to  3 hours after your rental period ends, with the  latest pick-up time of 10:00pm. You will not be charged for this additional time, and we guarantee a maximum rental period of 8 hours from the start time you choose for your reservation, regardless of when we deliver your bounce house.(This guarantee does not apply to reservations with a start time after 2pm. Please reference the next question below for details.)
 

Example:

If you choose a 10am start time for your event, we will arrive for delivery between 7-9am. Pick-up will be between 6-9pm.

Please be sure to allow access to the bounce house set-up area during the 3-hour Delivery and Pick-up time windows. You are welcome to turn the air-blower off after your event to avoid additional power usage and unwanted noise from the equipment, however please do not move the equipment from the set-up area. 

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What if my start time is after 2pm?
Please be advised that reservations with a start time after 2pm may affect the 8-hour rental period as our same-day pick-up time is no later than 10pm. We are happy to accommodate an earlier pick-up upon request as well.

Example:

If you choose a 4:00pm start time for your event, we will arrive for delivery between 1-3pm. Pick-up will be no later than 10pm.
 

Next-day Pick-up may be available, however please contact us prior to booking. Also, please be advised that if you would like to arrange a Next-day Pick-up, the bounce house set-up area must be in a secure location such as a fenced yard or inside a secure venue, as we do not allow our equipment to be unattended in open areas where they may be accessible to the public. Keep in mind, the Customer is responsible for any and all theft, damage, or loss of equipment while in their possession.

* For time sensitive drop-offs/pick-ups, we are more than willing to accommodate you to the best of our ability, however please contact us prior to booking.

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How long will I get the bounce house?

Although we have found that 4-6 hours is perfect for a birthday party, baby/wedding showers, or other similar celebrations, we know everyone loves a little extra time to bounce, even after the party is over. Each of our bounce house rentals include an 8 hour rental time, unless the start time of your event is after 2pm(Please see the question above for more details.).

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How long will I get the Luxe Dome Tent?

We know every event is different, so when you rent our Luxe Dome Tent, we will accommodate delivery and pick up times to suit your needs. We guarantee a maximum rental period of 24 hours. Overnight rentals require a fenced yard to avoid potential equipment theft.

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What if I only want to rent the equipment for a few hours? Is there a discount?
We take the setup and cleaning of our bounce houses very seriously. We only rent our equipment out once a day. This gives us time to make sure our equipment is inspected, deep cleaned, sanitized and properly installed on time.
 

Because of this, our reservations are priced at a standard full day (8 hour) rate. While we don’t offer rates for shorter rental durations, we are more than happy to accommodate an early pick up, at your convenience, if you’d like! 

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Is there an age limit?

Little Bounce Company believes you’re never too young or too old to jump full of joy, so we do provide options for all ages, however we also offer inflatables that may have age restrictions. Please refer to the specific Rental Details associated with the inflatable of your choice to view any age restrictions that may apply.

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