Frequently Asked Questions

How do I reserve a bounce house?

Just head to our rental page, select your bounce house, choose your date and actual party start time, and pay the $50 deposit to lock it in.

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Is a deposit required?

Yes, a $50 non-refundable deposit is due at booking. The balance is due 24 hours before your event. If plans change, you can reschedule for another date within one year with at least 48 hours’ notice.

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When do you deliver and pick up?

Deliveries happen the day of your event between 8AM–2PM. We guarantee setup is complete before your selected start time.

Pickups are at the end of the day or the next day, depending on your event time and our route.

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Can I request specific delivery or pickup times?

We try our best to accommodate! For time-sensitive needs, just reach out before booking so we can make it work.

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Where do you deliver?

We deliver throughout Raleigh and surrounding areas. Delivery within 10 miles of 27604 is complimentary; outside that, a small fee may apply. Contact us to confirm your area.

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Does the price include setup and delivery?

Yes! Our pricing includes full setup and takedown. Travel fees may apply for locations outside our standard service radius.

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What rules should we follow?

No shoes, food, drinks, pets, or sharp items. No climbing on walls or netting. No face paint, silly string, confetti, or rough play. Adult supervision is always required.

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Is there an age limit?

Most of our inflatables are great for kids, but we do offer options for all ages! Check individual listings for age or weight guidelines.

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Where can the bounce house go?

A clean, flat grassy area is best — within 100 feet of an outlet. Please clear the space of sticks, rocks, toys, and pet waste. We don’t set up on gravel or rocks. Allow 2–3 feet of space around the unit and 4 feet at the entrance. Check the listing for size details before booking.

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Are you insured?
Yes! We carry general liability insurance up to $1 million.

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Are your rentals clean?
Always. Every unit is cleaned and sanitized before and after each rental with hospital-grade disinfectant.

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Is it safe in the wind?
We secure all units with heavy-duty stakes or sandbags. For safety, inflatables must not be used if winds exceed 15 MPH.

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What if I need to reschedule?
Deposits are non-refundable, but you can reschedule your rental for another date within one year if you contact us at least 48 hours in advance.

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What if the weather is bad?
You can reschedule up to 24 hours before your event if bad weather is expected. Once setup is complete, no refunds or rain checks will be given.

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When should I book?
The sooner, the better! We recommend booking at least one week in advance, especially during busy seasons.

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What if I don’t know the location yet?
That’s okay! Just give us a general location and update us when you have final details.

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Can I book for a park event?
Yes, but please contact us first. Some parks require permits or generators, and additional fees may apply.

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