Frequently Asked Questions

How do I reserve a bounce house?

Just head to our rental page, select your bounce house, choose your date and actual party start time, and pay the $50 deposit to lock it in.

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Is a deposit required?

Yes, a $50 non-refundable deposit is due at booking. The remaining balance is due 24 hours before your event. If plans change, we ask that you let us know as soon as possible! We are happy to apply your original deposit toward another date in the future when timing is better!

Cancellation policy
If you need to cancel for reasons other than weather, we ask that you let us know 24-48 hours in advance! But if it’s because of weather, we are happy to wait it out, and you do not need to give us any notice! 

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When do you deliver and pick up?

Deliveries happen the day of your event between 8AM–2PM. We guarantee setup is complete before your selected start time.

Pickups are at the end of the day or the next day, depending on your event time and our route.

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Can I request specific delivery or pickup times?

Absolutely! We will always do our best to accommodate! For time-sensitive needs, such as venue specific entry/exit times, just reach out before booking so we can make it work.

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Where do you deliver?

We deliver throughout Raleigh and surrounding areas. Delivery within 10 miles of 27604 is complimentary; outside that, a small fee may apply. Contact us to confirm your area.

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Does the price include setup and delivery?

Our pricing includes full setup and takedown. Travel fees may apply for locations outside our standard service radius.

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What rules should we follow?

No shoes, food, drinks, pets, or sharp items. No climbing on walls or netting. No face paint, silly string, confetti, or rough play. Adult supervision is always required.

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Is there an age limit?

Most of our inflatables are great for kids, but we do offer options for all ages! Check individual listings for age or weight guidelines.

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Where can the bounce house go?

A clean, flat grassy area is best — within 100 feet of an outlet. Please clear the space of sticks, rocks, toys, and pet waste. We don’t set up on gravel or rocks. Allow 2–3 feet of space around the unit and 4 feet at the entrance. Check the listing for size details before booking.

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Are you insured?
Yes! We carry general liability insurance up to $1 million.

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Are your rentals clean?
Always. Every unit is cleaned and sanitized before and after each rental with hospital-grade disinfectant.​

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When should I book?
The sooner, the better! We recommend booking at least one week in advance, especially during busy seasons(March-October).

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What if I don’t know the location yet?
That’s okay! Just give us a general location and update us when you have final details.​​

 

Do you provide discounts?
YES! Welcome to the Little Bounce Club!!
Once you book with us once, you receive $50 off your future bookings for life! Our Little Bounce Club members mean so much to us, thank you for including us in your memory making time and time again! 

The next best thing to making memories with you year after year, are the friends and family members you share Little Bounce Company with! Referrals touch our hearts, and as a thank you, we will credit your customer account with $25 for each referral, good for you to use toward your next booking along with your LBC $50 discount!!

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